FTP File Transfer

There are several ways to send us your files

1. The first method is to use email. If your file is 10 Mb or smaller, then we recommend using this method.

2. If your file cannot be sent over email, or that it is too large, then you can transfer the file to us via FTP.

** Before transferring the file, please email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to our customer service representatives. Once we’ve received the email, we will pass onto you the log-in information such as the user name, password, and etc.
Please tell us your company name, your name, the name of your file to be printed, and any other contact information.

If possible, please compress your files prior to uploading them.

Company Name:
Contact Name:
User Name:
Project Description:

FTP File Transfer
File Preparation Guidelines:

PDF Format
If your file does not require further editing, we strongly recommend you to save the image and text files into PDF format to facilitate file transfer and publishing.

Include all fonts used in the document
The files must include all the fonts used in the documents. Providing the correct fonts are the responsibilities of the customer. Although sometimes we can use substitute fonts, we do not have the right substitutes for all fonts. The embedded fonts in the file can also be converted into the frame. If you can convert your font into the frame, then the fonts themselves do not necessarily have to be sent. However, please be advised that once the files are converted, we cannot make additional modifications or changes to them.

Include all the images used
If there are linked images (usually in EPS, JPEGS and TIFF format) in your data, then these images must be provided even if the images are embedded.  The names of the images must be retained as they are on your system, and the fonts for files in EPS format must be provided, or be converted to frames.

Check your image resolution
Image files (TIFF, JPEGS, and BITMAPS) have a minimum resolution of 300 dpi.  Furthermore, they should not be expanded by more than 150%.  The image files used on web pages are usually 72 dpi, so please keep this in mind when extracting images of web sources.

Check the color mode of your image file. The color mode should be CMYK, grayscale, or Duotone. Vector graphics (used by the EPS file format) should be in CMYK, grayscale, correct PMS, or special color tones.

Laser or color samples
We strongly recommend that you provide a copy of the laser or color sample for us to compare our prints with your files for a detailed calibration.